I started working this Monday and arrived just in time to participate in a weekly meeting of the entire company where I was introduced to the staff followed by their regular topics. The company I am working for is called Speechstorm, which is developing their own stand alone programs providing a telephone based interactive communication system for customers all around the world. The idea behind this software is to allow big companies to handle a massive amount of calls whether they are just for the purpose of receiving informations such as account balance or directing them to an agent who will then help the customer based on their needs. To make those calls more time efficient and effective the agent is given a list of useful informations directly displayed on his monitor while talking to the customer on the phone. Those informations are collected by the software either by the inputs a caller made by pressing numbers on the keyboard (DMTF recognition) or by the voice recognition engine which is running in the background which is totally optional.
Although many similar programs are already in use, Speechstorm is setting new standards when it comes to flexibility combined with easy to configure software. Customers are able to set up Speechstorm dependend on their needs and can also decided whether they want to use text to speech as the output or upload their prompts on their own.
To really get into the programming itself I am currently reading through a lot of repositories to get a better understanding how the frameworks are working. The code itself is a combination of javascript with a SQL Database in the background.
I am really satisfied about my placement and couldn’t be happier in this type of environment with a small and young team in the background willing to help me wherever they can.