Today began the day quite calmly. Less data restores and some ticket allocation but not so many that I couldn’t allocate them anymore. At 11 AM it was time for a tea break. We talked about the differences of Cat5, Cat5e and Cat6. The time flew by and we had to work again. When I came back the que was filled up with about 22 tickets that I had to allocate to the tier 2 team. It took me about 10 minutes to empty the whole Que. Afterwards I went to the data „I think I broke the system“ weiterlesen