It has said right from the start: You need to read my previous blogpost to understand and get an idea about what I’m going to talk about in this one.
Today began the day quite calmly. Less data restores and some ticket allocation but not so many that I couldn’t allocate them anymore. At 11 AM it was time for a tea break. We talked about the differences of Cat5, Cat5e and Cat6. The time flew by and we had to work again. When I came back the que was filled up with about 22 tickets that I had to allocate to the tier 2 team. It took me about 10 minutes to empty the whole Que. Afterwards I went to the data „I think I broke the system“ weiterlesen