Schlagwort: CAPITA

Busy Friday and be with the mind already at the weekend

Today is Data Restore Friday. The morning has begun with a creepy silence which is quite unusual for our Data Restore department. For over an hour no search requests. Finally at 9 AM the first request came in and I had to solve it as usual fast. „Busy Friday and be with the mind already at the weekend“ weiterlesen

Out of Capita with a technician

Today was the first time I went outside with a technician from CAPITA. If the guys from the tier one and tier two team can’t solve the problem because it is a Hardware Issue (failed switch or power cable for example) a technician has to come to the schools. The first school was we visited, was a primary school which had a faulty switch that doesn’t worked anymore. „Out of Capita with a technician“ weiterlesen

Introduction into data security

Yesterday it was a quite morning at CAPITA. I talked with colleagues until Roy arrived and told me he had something that I had to do before I can edit data restore tickets. At Capita they place great value on data protection. He showed me an eLearning portal where I can get through CAPITA’s data „Introduction into data security“ weiterlesen

My first day at CAPITA

Yesterday was my first day at CAPITA I didn´t really know what to think mostly I was excited.
In the morning I had to go to work by bus, it took me like 20 minutes and then a 3 minute walk to be there.
At the entrance there was a front desk with a nice lady who already waited for me and René, she gave us visitor passes and we had to sign a paper with the time we came in.
After that a guy named Gareth came to us that was Renés supervisor, Gareth showed me my supervisor called Jamie.
Me and René got split up and Jamie took me to the department where I had to work, it is an Hardware repair service. He introduced me to Jeff my mentor he already knew about me and welcomed me very friendly. „My first day at CAPITA“ weiterlesen